With the continued evolution of cloud technologies, enterprise communication has evolved to integrate multiple real-time channels. Instant messaging, presence, voice, mobility, audio, web & video conferencing, desktop sharing, application integration, and data sharing across multiple devices have fast become the new normal. With application screen pops, automated routing & queuing, speech analytics, call recording, advanced reporting, workforce management, and multi-channel customer interaction, businesses are increasing their ROI from each customer communication.
UCaaS and CCaaS have the added benefit of allowing companies to shift the cost from a capital expense to an operational expense and come with ease of management, free software updates, predictability in monthly spending, and no annual maintenance contracts.
The team at Self Storage IT has expertise in designing solutions to address key customer needs. With years of experience in communication technologies, we help navigate the journey from business requirements to selection and implementation, resulting in higher customer satisfaction and ROI.
How we help you:
- Customer communication needs assessment
- Supplier and technology evaluation and demonstration
- Supplier selection and implementation
Click here to talk to us about your UCaaS and CCaaS challenges.